I ended up getting a second line and adding my mom to it getting the same exact model that I had. To their credit they "upgraded" my account to a post paid account to I could have have that "feature" on my phone. I called Verizon back and said that my phone works with VoLTE and then they admitted that VoLTE is not available for prepaid accounts. I then put my sister's post paid SIM card in my phone and VoLTE showed up on my menu. I had a prepaid account at the time and neither Motorola or Verizon had an answer to why my phone wouldn't get VoLTE.
I quickly figured out I couldn't make or receive calls at home because while I get a good LTE signal I have a very poor CDMA connection. So I purchased a 2020 Motorola Stylus like a week after it came out directly from them.
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